AI assistant ‘Amelia’ may help transform Indian healthcare

Publicized as the world’s “most human” Artificial Intelligence (AI) assistant with the ability to “read between the lines” and “understand emotional expressions”, Amelia has the potential to turn India’s healthcare sector into an inclusive one, believes her creator Chetan Dube, CEO of New York-headquartered AI company IPsoft.

Amelia got her name from Amelia Earhart, one of the pioneering women in American history, who became the first female aviator to fly solo across the Atlantic Ocean in 1932.

The tech Amelia combines automation, cognitive and emotional intelligence with Machine Learning (ML) capabilities to perform as a digital colleague.

“We are now at the third version of Amelia, a development process that has been going on for the last 15 years, and she is the industry’s most advanced, conversational AI,” said Dube.

“Not only does she communicate in over a 100 languages, she also has the ability to learn and improve over time which makes her the market’s only AI that can fully adapt to new business requirements. She can automate any process in a business,” he added.

“A robust digital colleague like Amelia can free caregivers from high-volume patient needs to provide specialised care for unique or pressing concerns, while subsequently providing patients with enhanced 24/7 access to medical services,” Dube described.

“AI and Amelia are vital for an inclusive and democratic healthcare sector and could have an enormous impact,” he added.


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